Return and Refund Policy
Returns & Refunds Policy
Last updated: 04 February 2026
1) Return & Exchange Period
Exchanges or returns are allowed within 14 days from the purchase date.
2) Return & Exchange Conditions
To be eligible for a return or exchange, the following conditions must be met:
- The product must be new, unused, and in its original condition.
- The product must be free from any damage, scratches, cracks, or defects caused by misuse.
- The product must be in a condition that allows it to be resold immediately.
- The original invoice/receipt must be provided.
3) Non-Returnable Items
Returns or exchanges will not be accepted if the product shows signs of misuse, damage, or if the conditions listed above are not met.
4) New Device Warranty
New device warranty is covered by the supplier/manufacturer warranty stated on the invoice and on the device itself. The store is not responsible for issues covered under the supplier/manufacturer warranty.
5) Return/Exchange Process
Once the item is inspected and confirmed to meet the return/exchange conditions, the return or exchange will be processed according to the store policy.
6) Store Rights
The store reserves the right to refuse any return or exchange request if the requirements of this policy are not met.
7) Contact Us
For any questions regarding Returns & Refunds, please contact us through the Contact Us page or by phone: +965 9495 4481
